Office of Children and Family Services

Compendium of Services for ERIE County

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Erie County


Buffalo Prenatal-Perinatal Network

625 Delaware Avenue, Suite 410
Buffalo, NY 14202
(716) 884-6711

HFNY targets expectant parents and parents with an infant less than three months of age who have characteristics that place them at high risk for child abuse or neglect and live in vulnerable communities marked by high rates of poverty, infant mortality, and teen pregnancy. HFNY’s home visitors provide families with support, education, and linkages to community services.
Contractor also participates in the 7 year follow up random evaluation for Healthy Families.


Child and Family Services of Erie County (Haven House)

P.O. Box 451, Ellicott Station
Buffalo, NY 14205
(716) 842-2750

Residential and non-residential services


Erie County District Attorney's Office

25 Delaware Avenue, 7th Floor
Buffalo, NY 14202
(716) 858-8500

Non-residential services

Victim Advocate for DV is co-located at court to help clients navigate the criminal justice system and safety plan with DV victims and their children.  Advocates also provide direct services to victims and their families. 


Family Justice Center

237 Main Street, Suite 1400
Buffalo, NY 14233
(716) 558-5261

Non-Residential services


Hispanos Unidos de Buffalo, Inc.

254 Virginia Street
Buffalo, NY 14201
(716) 856-7110

Non-residential services

Trust Fund

Kaleida Health/Women and Children's Hospital of Buffalo

Division of Surgery, 219 Bryant Street
Buffalo, NY 14222
(716) 878-7441

Kaleida Health partners with Westchester Medical Center (WMC-NY) to deliver the Safe Babies New York statewide program. This hospital–based initiative educates all parents of newborns prior to discharge from the hospital about the dangers of shaking, how to cope with a crying baby and safe sleeping practices. .


Suicide Prevention and Crisis Services, Inc.

2969 Main Street
Buffalo, NY 14214
(716) 834-2310

Non-residential services

Trust Fund

Prevent Child Abuse NY - Parent Helpline

33 Elk Street, 2nd Floor
Albany, NY 12207

Parent Helpline

1-800-CHILDREN (toll free)



Parent Helpline is an information and referral service for parents, professionals, and others who want to find help and support for families. It is a free, confidential, and multilingual line, available for anyone in New York State.  Services are available 7 days a week from 9 a.m. to 10 p.m.  After 10 p.m., you can leave a message with our live answering service and a Helpline Specialist will return your call the following morning.


Parent Helpline is a program of Prevent Child Abuse NY

33 Elk Street, 2nd Floor

Albany, NY 12207


Public / Private Partnership

Boys & Girls Clubs of the Northtowns of WNY, Inc.

54 Riverdale Avenue
Buffalo, NY 14207

The Boys and Girls Clubs of the Northtowns will serve disconnected youth ages 6 – 18. The program adds a case management component to existing youth development program. Services include counseling, referrals and parenting skills classes.

Public / Private Partnership

Compass House

1451 Main Street
Buffalo, NY 14209

Runaway and Homeless Youth Shelter

Public / Private Partnership

United Way of Buffalo and Erie County

742 Delaware Avenue
Buffalo, NY 14209

Parent-Child Interaction Therapy training for staff of Day Care Centers.

Trust Fund

Jewish Family Service of Erie County, Inc.

70 Barker Street
Buffalo, NY 14209

Parenting education and support services provided to refugee population in partnership with other refugee agencies who will provide translation services. Staff will be trained to deliver The Incredible Years evidenced based program.


Kinship Navigator Program Catholic Family Center

30N Clinton Avenue
Rochester, NY 14604

Kinship Navigator Program
Catholic Family Center
30N Clinton Avenue
Rochester, New York 14604
877-454-6463 (toll free)
585-232-1840 x4028

Assists Kinship caregivers, and children in their care, in gaining access to information and community support services. Any caregiver residing in the State is able to utilize the toll-free phone line or website to identify Kinship care related services in their home locale. In addition, Kinship specialists are available to assess caregiver needs and develop a plan of action.

Child Advocacy Center

Child & Adolescent Treatment Services, Inc.

556 Franklin Street
Buffalo, NY 14202
(716) 886-5437

A CAC brings a multidisciplinary team approach by providing a non-threatening, child-focused environment where investigations, evaluations, treatment, and prosecution of child sexual and/or physical abuse cases are conducted by team members and where appropriate supportive services to victims and their non-offending family members are provided.

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