Juvenile Justice and Opportunities for Youth

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About the Division

DJJOY is directed by a deputy commissioner assisted by four associate commissioners: one each for community partnerships, facilities management, youth programs and services, and health services. DJJOY supports and monitors facility-based operations and programs, as well as community services and a range of community-based programs.

DJJOY is directed by a deputy commissioner assisted by three associate commissioners; one for community partnerships, a second for facilities management and a third for youth programs and services. It is directly responsible for the operation, supervision and management of nine residential facilities and the treatment programs and services provided within the facilities and Community Multi-Services Office (CMSO) programs. DJJOY has eight CMSOs and one satellite office responsible for the provision of services to youth and families from the first day of placement. CMSO staff provide support to the family while the youth is in residential placement and when the youth is released to community supervision, providing a continuum of services. CMSO case managers also provide case management support and community supervision for OCFS youth placed in voluntary agencies.

Bureau of Quality Assurance and Improvement (QAI)

This Bureau reviews and monitors the quality of the DJJOY system; with current concentration on nine facilities. QAI conducts comprehensive program reviews for these facilities every six months. These reviews consist of the QAI Team utilizing quantitative data compiled from JJIS, ARTS, RIR, and other systems available; onsite reviews of a sample of incidents and the documentation thereof; onsite and remote reviews of youth records; onsite interviews of youth and staff; onsite review of activities, groups, team meetings, and other occurrences in the daily operations of our facilities. These reviews are then reduced to a report that serves as a guide for facilities and home office to develop action plans that drive performance improvement. QAI provides quantitative data to all facilities on a monthly basis to assist in the management of the systems and analyze trends to provide a means for informed decision making at all levels. QAI also provides technical assistance to facilities and other bureaus in developing standards and review tools. QAI has staff in Home Office, NYC, Syracuse Regional Office, and Rochester Regional Office.

Bureau of Management & Program Support

This bureau contributes to positive outcomes for youth by providing technical assistance and support to DJJOY home office executive staff and to DJJOY facilities and programs. This is accomplished via assisting in the planning, development and roll out of DJJOY initiatives and special projects as well as the provision of a wide range of program support and monitoring functions. Monitoring and support functions include, but are not limited to, Justice Center activities, labor relations, reportable incidents, child abuse allegations/investigations, physical restraints, policy review and development, oversight of the DJJOY vehicle fleet, and administrative support. In addition, the bureau oversees and coordinates all aspects of audits for the American Correctional Association (ACA), Prison Rape Elimination Act (PREA) and State Commission of Corrections (SCOC) Reviews.