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Scam Alerts

Scammers claiming to provide COVID vaccine registrations

English

OCFS has learned that child care programs are being contacted by individuals falsely representing themselves as employees of OCFS and/or the Department of Health. These individuals give the child care provider the name of their licensor/registrar and tell them the purpose of the call is to arrange a vaccine appointment for them. The individual gives the child care provider a “password” such as this: 2010-I-LIRO 0145 for them to use to obtain the vaccine. The individual asks the child care provider for personal information to get them on a vaccination list, and in some instances, are threatening to shut the child care program down if they opt not to take the vaccine. Some scammers are offering free supplies to providers, reference the regulations, and mention the program’s regulator by name. The scammers speak Spanish and English.

OCFS and DOH are NOT calling child care programs to schedule vaccinations, or give out free supplies. PLEASE DO NOT SHARE PERSONAL INFORMATION! If you have any questions about your child care program, please contact your regulator directly.

Español

¡NUEVA INFORMACIÓN SOBRE ESTAFADORES!

La Oficina de Servicios para Niños y Familias (OCFS por sus siglas en inglés) se ha enterado que programas de cuidado infantil están siendo contactados por individuos que pretenden representar a empleados de la OCFS y/o del Departamento de Salud (DOH por sus siglas en inglés). Estos individuos proporcionan al proveedor de cuidado infantil el nombre de su licenciante/registrador y le informan que el propósito de la llamada es coordinar una cita para vacunarse contra el COVID-19. El individuo proporciona al proveedor de cuidado infantil una contraseña o “password” similar a la siguiente: 2010-I-LIRO 0145 para que el proveedor la use para obtener la vacuna. El individuo solicita información personal del proveedor de cuidado infantil para añadirlos a la lista de vacunación, y en algunos casos les amenazan con cerrar el programa de cuidado infantil si optan por no registrarse para la vacuna. Algunos estafadores están ofreciendo suministros gratuitos a los proveedores, hacen referencia a regulaciones y mencionan el nombre del regulador del programa. Los estafadores hablan español y inglés.

OCFS y DOH NO están llamando a programas de cuidado infantil para programar vacunaciones o para ofrecer suministros gratuitos. POR FAVOR NO COMPARTA INFORMACION PESONAL. Si tiene preguntas sobre su programa de cuidado infantil por favor contacte a su regulador directament.

Phishing targets CARES grantees

English

OCFS has been notified that child care providers are being contacted by a group saying they are a third party entity working with the CCR&R/Child Care Council on the CARES grants. THIS IS NOT ACCURATE!

DO NOT SHARE INFORMATION WITH ANYONE OTHER THAN YOUR CCR&R OR OCFS REGARDING CARES GRANT AWARDS. This "third party entity" will have your program name, address and license number and then ask for details such as social security number and bank information, so they may seem legitimate. Remember that your program information and license number are public information listed on the OCFS website.

OCFS and the CCR&R will not ask for sensitive information such as your banking information over the phone. If you have any concerns or questions about who is contacting you, please do not give out information. Contact the agency facilitating your reimbursement claim for assistance.

Report fraud: 1-800-HHS-TIPS or online

Español

¡ADVERTENCIA DE FRAUDE!

Se nos ha notificado que proveedores de cuidado infantil están siendo contactados por un grupo informándoles que son una entidad de terceros que está trabajando con los CCR&R y el Child Care Council en subvenciones de CARES. ¡ESTO NO ES CIERTO!

NO COMPARTA INFORMACIÓN CON NINGUNA OTRA ENTIDAD QUE NO SEA SU CCR&R O LA OFICINA DE SERVICIOS PARA NIÑOS Y FAMILIAS (OCFS) CON RESPECTO A LA SUBVENCIÓN DE CARES 2.

Esta “entidad de terceros” tendrá el nombre de su programa, la dirección y el número de licencia, y luego le pedirá detalles tales como su número de Seguro Social e información bancaria, de manera que aparenten ser legítimos. Recuerde que la información de su programa y el número de su licencia es información pública listada en el sitio web de la OCFS.

La OCFS y los CCR&R no le pedirán información confidencial tal como información bancaria por el teléfono. Si tiene alguna preocupación o preguntas acerca de quién le ha contactado, por favor no proporcione información. Póngase en contacto con la agencia que está facilitando su solicitud de reembolso por asistencia.

Denuncie Fraude: 1-800-HHS-TIPS o enlinea

The New York State Office of Children and Family Services provides a range of resources to help parents with their child care needs, people who want to start or are currently running child care programs, and anyone with a concern about the health or safety of a child in a day care program.

Keep up to date on
Current COVID-19 (Coronavirus) Information.

COVID-19 Guidance Documents.

Also see below for provider specific information.

Updates and Important Announcements

The SBA is Reopening the Paycheck Protection Program February 22, 2021  

Apply for PPP Before March 10th: Help for Family- and Center-Based Child Care Businesses With Fewer Than 20 Employees

The Paycheck Protection Program (PPP) is a forgivable loan program to help very small businesses, such as child care programs, with much needed financial support during these unprecedented times. From February 24 to March 10, 2021, only businesses with fewer than 20 employees can apply for a PPP loan. This exclusive application period allows participating lenders to focus on serving very small businesses, such as family child care (FCC) educators and early care and education (ECE) programs.

Learn more about PPP loans by exploring the resources below.

The Biden-Harris Administration statement issued on February 22, 2021, provides details on changes to PPP to increase lending opportunities for small businesses to further promote equitable access to relief. The statement includes information on the exclusive application period for PPP to help very small businesses, such as FCC educators and ECE programs. Here’s a link to the statement for more details: Changes to PPP To Further Promote Equitable Access to Relief.

For more information about PPP and other financial business supports, please visit the Office of Child Care’s (OCC) webpage: Early Care and Education Providers: Taking Advantage of the New Small Business Administration Loan and Grant Programs, which includes the following information:

  • Two national webinar videos to help you understand and access PPP—one video for FCC educators and one video for ECE programs.
  • Several resources for small businesses to help FCC educators and ECE programs learn more about PPP and navigate the challenges created by the pandemic.

Applications for the Paycheck Protection Program are due no later than March 31, 2021, for all businesses, but program funding may run out before then.

En Español

Solicite para el PPP antes del 10 de marzo: Hay ayuda para empresas de cuidado infantil familiar y cuidado basado en centros con menos de 20 empleados

El Programa de Protección de Pago (Paycheck Protection Program--PPP) es un programa de préstamos perdonables para ayudar a empresas pequeñas, como programas de cuidado infantil, con apoyo financiero muy necesitado durante estos tiempos sin precedentes. Del 24 de febrero al 10 de marzo de 2021, solo las empresas con menos de 20 empleados pueden solicitar un préstamo PPP. Este período de solicitud exclusivo permite a los prestamistas participantes concentrarse en prestar servicios a empresas muy pequeñas, como los educadores de cuidado infantil familiar (family child care-FCC) y los programas de educación y cuidado infantil a edades tempranas (early care and education-ECE).

Obtenga más información sobre los préstamos PPP explorando los recursos a continuación.

La declaración de la Administración Biden-Harris emitida el 22 de febrero de 2021 proporciona detalles sobre los cambios en los PPP para aumentar las oportunidades de préstamos a las pequeñas empresas para promover aún más el acceso equitativo a ayuda. La declaración incluye información sobre el período de solicitud exclusivo para PPP para ayudar a empresas muy pequeñas, como los educadores de la FCC y los programas de ECE. Aquí hay un enlace a la declaración para obtener más detalles: Changes to PPP To Further Promote Equitable Access to Relief (Cambios a PPP para promover acceso equitativo a ayuda).

Para obtener más información sobre PPP y otros apoyos comerciales financieros, visite la página web de la Oficina de Cuidado Infantil: Early Care and Education Providers: Taking Advantage of the New Small Business Administration Loan and Grant Programs (Proveedores de educación y cuidado temprano: Aprovechando los nuevos programas de préstamos y subvenciones de la Administración de Pequeñas Empresas), que incluye la siguiente información:

  • Dos videos de seminarios web nacionales para ayudarlo a comprender y acceder a PPP: un video para educadores de la FCC y un video para programas de ECE
  • Varios recursos para pequeñas empresas para ayudar a los educadores de la FCC y los programas de ECE a aprender más sobre PPP y navegar los desafíos creados por la pandemia.

Las solicitudes para el Programa de Protección de Pago vencen a más tardar el 31 de marzo de 2021 para todas las empresas, pero los fondos del programa pueden agotarse antes de esa fecha.

Dear Provider Letter - Comprehensive Background Check Schedule and Requirements February 22, 2021  

This Dear Provider Letter provides guidance on an updated schedule for completion of Comprehensive Background Check requirements. As you are aware, new federally mandated background check requirements were enacted in late 2019; however, the COVID-19 pandemic caused interruption in the ability to schedule fingerprinting appointments in 2020. The guidance in this letter outlines the expectations for completion of these requirements for those that were impacted during this specified timeframe in 2020.
February 22, 2021 Letter Word | February 22, 2021 Letter PDF - English

Update Guidance for The New York State COVID-19 Vaccination Program January 12, 2021  

New vaccine guidance has been issued for Facilities and for OASAS / OCFS / OMH / OTDA.

See the COVID-19 Guidance page for more information.

See New Vaccine Guidance for Child Care Providers.

Dear Provider Letter — New Vaccine Guidance for Child Care Providers January 11, 2021  

Dear Provider Letter - January 11, 2021 - New Vaccine Guidance for Child Care Providers

This Dear Provider letter provides guidance to child care programs regarding the State's vaccination plan. Prioritized populations now include: owners, operators and staff of OCFS licensed and registered child care programs; providers and staff of New York City based child care programs under article 43 and article 47 of the city health code (identified as "approved child care"); and providers and staff of Legally Exempt Group Child Care programs. Please read this information carefully, and review the Department of Health's website for detailed information.
January 11, 2021 Letter Word | January 11, 2021 Letter PDF - English
January 11, 2021 Letter Spanish Word | January 11, 2021 Letter Spanish PDF - Spanish / Español

NY CARES2 Award Reimbursement Information November 17, 2020  

All requests for reimbursement should be submitted by completing and submitting the OCFS-5453 New York Forward COVID Reimbursement Request Form.

See the NY CARES program page for forms and more information.

Important Deadlines

  • Provider budget modifications should be submitted to OCFS at ocfs.sm.CARES2LR@ocfs.ny.gov 12/15/2020
  • Provider receipts may be submitted to the CCR&R up to 12/31/2020. see the Reimbursement Instructions for details.

See the CARES 2 Reimbursement Instructions & Allowable/Non-Allowable Expense chart for more information.

Updated Travel Restriction Guidance for Child Care Programs Updated November 17, 2020  

There is updated travel guidance for child care workers in the Guidance Documents section.

Interim Guidance on COVID-19 Test-Out for Public and Non-Public Schools Located in Areas Designated as “Red or Orange Micro-Cluster Zones” Under the New York State Micro-Cluster Action Initiative November 3, 2020  

Under the authority of Executive Order 202.68, schools in red and orange zones must close in-person instruction for at least two weeks. On October 30, 2020, Governor Cuomo announced strict health guidelines, as detailed herein, for schools to reopen in red and orange cluster zones during this time in order to help keep schools in focus areas safely open to in person instruction. The guidelines require mass testing in schools before they reopen followed by intensive symptom and exposure screening conducted daily, as well as surveillance testing of 25% of the in-person student and faculty/staff weekly. New York State will provide rapid test kits upon request for schools wishing to participate.

CARES3 Grant Applications and Instructions for Child Care Programs Updated October 29, 2020  

CARES 3 Reopening/Restructuring for Remote Learning and Temporary Operating Grant

These applications are for grants available throughout New York State from the federal CARES Act funding related to the COVID-19 pandemic. The grant opportunities are to assist reopening and expansion of capacity in child care programs by providing for supplies associated with reopening and expansion.

For more information, see the CARES 3 Reopening/Restructuring for Remote Learning and Temporary Operating Grant page.

For technical assistance and support with CARES 3 applications in English and Spanish please call the OCFS Human Services Call Center toll free at: 1-844-863-9316. Representatives are available to assist you.

October 29, 2020 - Now Available: Child Care Scholarships for Essential Workers

Guidance for Child Care Programs Located in Schools That are in COVID Red, Orange or Yellow Zones October 19, 2020  

In response to concerns about increases in COVID-19 cases appearing in clusters within communities and regions of New York, Executive Order 202.68 mandated the New York State Department of Health (DOH) determine the areas of the State that require enhanced public health restrictions due to a cluster or clusters of COVID-19 cases. Once identified, DOH will classify the area based on the risk for compromising the States containment of the COVID-19 virus. Severe risk is identified as a “red zone”; moderate risk is identified as an “orange zone”; and precautionary risk is identified as a “yellow zone”.

Dear Provider Letter — Legally-Exempt Group Programs in Schools in Red and Orange Zones October 16, 2020  

Dear Provider Letter - October 16, 2020 - Legally-Exempt Group Programs in Schools in Red and Orange Zones

This letter serves to inform legally-exempt (LE) child care programs located in a school that has been closed pursuant to Executive Order 202.68 of the impact that such order has on the ability to operate and eligibility for payment of child care subsidies.
October 16, 2020 Letter Word | October 16, 2020 Letter PDF - English

Policy 20-02: When Does Remote Learning Require a Child Care License or Registration?
Register Here: Remote Learning for Single-Purpose Program Notification Form September 14, 2020  

Policy 20-02 has been issued to provide guidance on whether a remote learning configuration is exempt from New York State Office of Children and Family Services child care licensure or registration. This policy statement can be found on the Child Care Policy page.

Remote Learning for Single-Purpose Program Notification Form

Programs intending to serve children under the single-purpose program exemption are requested to notify OCFS of the program including the location, number of children served daily and a point of contact including phone and email address, which must be completed on the online form.

Weekly Survey on Child Care Program Enrollment June 30, 2020  

OCFS is collecting information from licensed and registered child care providers to find out how many children are attending child care as New York reopens. All open and operating child care programs are asked to complete this survey every Wednesday.

If you are receiving a CARES2 Child Care Expansion Incentive, completing this form each week will satisfy the enrollment reporting requirement.

COVID-19 (Coronavirus) Information

As you are aware, a coronavirus called 2019 Novel (new) Coronavirus (2019-nCoV) was first found in Wuhan, Hubei Province, China. This virus had not previously been detected in humans. It can lead to fever, cough and trouble breathing or shortness of breath. There are thousands of diagnosed cases in China and cases being diagnosed in other countries including the United States. And, the virus has been confirmed in New York State.

Child Care Subsidy Information

Child Care Subsidy Information in Regard to COVID-19

Effective immediately, local social services districts can expand the child care services they provide to families affected by the novel coronavirus, COVID-19. Districts may select from the following options:

  • extend the eligibility period,
  • expand the definition of a child needing protective services,
  • expand the number of allowable absences,
  • expand the number of program closures,
  • extend eligibility up to 85% of the state median income level,
  • waive family shares, and
  • make other requests related to eligibility and/or administration of the child care subsidy program.

To obtain a current waiver request form, local social services districts should contact the OCFS Subsidy Unit at ocfs.sm.districtsupport.subsidy@ocfs.ny.gov.

Dear Provider Letters

Dear Provider Letters Regarding COVID-19

Frequently Asked Questions

COVID-19 FAQ for Local Districts

March 18, 2020

OCFS has been receiving questions from local social services districts regarding the impact of COVID-19 on the administration of the child care subsidy program. This FAQ for Local Districts provides answers to some of the frequently asked questions.

COVID-19 FAQ for Day Care Providers

updated 3/23/2020

As part of our commitment to sharing information with child care programs regarding the challenges they are experiencing related to the novel coronavirus (COVID-19), OCFS has compiled answers to questions we have been receiving from the child care community.

Guidance Documents

Travel Restriction Guidance for Child Care Programs

Updated November 17, 2020

This updates the previously issued guidance from OCFS reflective of the new Interim Guidance for Quarantine Restrictions on Travelers Arriving in New York State Following Out of State Travel. Updates include: New testing and quarantine criteria for travelers to New York from non-contiguous states and other countries.

In response to increased rates of COVID-19 transmission in certain states and countries, and to protect New York’s successful containment of COVID-19, New York State has issued a travel advisory for anyone coming to New York after travel to states that are not contiguous to New York, or after travel to any CDC Level 2 or Level 3 Travel Health Notice country.

Interim Guidance on COVID-19 Test-Out for Public and Non-Public Schools Located in Areas Designated as “Red or Orange Micro-Cluster Zones” Under the New York State Micro-Cluster Action Initiative

November 3, 2020  

Under the authority of Executive Order 202.68, schools in red and orange zones must close in-person instruction for at least two weeks. On October 30, 2020, Governor Cuomo announced strict health guidelines, as detailed herein, for schools to reopen in red and orange cluster zones during this time in order to help keep schools in focus areas safely open to in person instruction. The guidelines require mass testing in schools before they reopen followed by intensive symptom and exposure screening conducted daily, as well as surveillance testing of 25% of the in-person student and faculty/staff weekly. New York State will provide rapid test kits upon request for schools wishing to participate.

Guidance for Child Care Programs Located in Schools That are in COVID Red, Orange or Yellow Zones

October 19, 2020

In response to concerns about increases in COVID-19 cases appearing in clusters within communities and regions of New York, Executive Order 202.68 mandated the New York State Department of Health (DOH) determine the areas of the State that require enhanced public health restrictions due to a cluster or clusters of COVID-19 cases. Once identified, DOH will classify the area based on the risk for compromising the States containment of the COVID-19 virus. Severe risk is identified as a “red zone”; moderate risk is identified as an “orange zone”; and precautionary risk is identified as a “yellow zone”.

New CDC Supplemental Guidance on Child Care

July 23, 2020

The Centers for Disease Control and Prevention has posted a Supplemental Guide for Child Care. Written in collaboration with the Offices of Child Care and Head Start for a variety of child care settings, this resource provides guidance specific to child care on issues such as:

  • Social distancing;
  • Child pick up and drop off procedures;
  • Cleaning and disinfecting of toys and bedding;
  • Safely caring for infants and toddlers; and
  • Food preparation and meal service

In addition, the Guidance document provides numerous links to resources that provide even greater detail, including information regarding children’s risks concerning the coronavirus (COVID-19).

Interim Guidance for Child Care and Day Camp Programs

June 26, 2020

The DOH interim guidance for child care and day care camp programs during the COVID-19 public health emergency has been updated to read:

  • Responsible Parties must limit groups to 15 or fewer children/campers, excluding employees/staff, in a specific area (e.g. room) at any given time.
  • Responsible Parties must ensure that different stable groups of up to 15 children/campers have no or minimal contact with one another or utilize common spaces at the same time, to the greatest extent possible.

Note: child care programs are still required to follow the staff/child ratios and maximum group sizes as set forth in regulation.

Related Forms

Updated Interim Testing Guidance: Protocol for COVID-19 testing with prioritization by job title/role

April 26, 2020

Amid the ongoing COVID-19 pandemic, the New York State Department of Health (NYSDOH) continues to monitor the situation and work to expand COVID-19 diagnostic and serologic testing for New Yorkers. The attached document broadens the circumstances in which essential workers may request a COVID test by contacting the state’s COVID 19 testing hotline.

Use of Cloth Masks in Public

April 18, 2020

Dear Provider:

On April 12, 2020, Governor Andrew M. Cuomo issued Executive Order 202.16. This order directs the use of face coverings by employees interacting with customers or members of the public. Specifically, for all essential businesses or entities, any employees who are present in the workplace shall be provided and shall wear face coverings when in direct interaction with customers or members of the public. Businesses must provide, at their expense, such face coverings for their employees. Child care programs are an essential business and therefore must comply with this directive.

Per the attached guidance, direct interaction “shall include any employee who is routinely within close contact (i.e. six feet or less) with members of the public, including but not limited to customers or clients”.

Effective at 8 p.m. on Friday, April 17, 2020 any individual who is over age two and able to medically tolerate a face-covering shall be required to cover their nose and mouth with a mask or cloth face-covering when in a public place and unable to maintain, or when not maintaining, social distance.

Interim Guidance on Executive Order 202.17 and 202.18 Requiring Face Coverings in Public During the COVID-19 Outbreak

Please continue to check OCFS website for updates/additional information on COVID response resources.

Legally-Exempt Informal Child Care Guidance

May 18, 2020  

In response to the COVID-19 public health emergency and pursuant to Executive Order 202.5, issued by Governor Andrew M. Cuomo on March 18, 2020, the Office of Children and Family Services (OCFS) has been granted the authority to waive certain background checks. This waiver allows legally exempt informal child care providers to enroll without completing the comprehensive background check process, subject to the certain conditions.

Legally-Exempt Informal Child Care Guidance: May 18 CC Guidance PDF

20-OCFS-INF-09 - COVID-19 Guidance to Child Care Providers

March 27, 2020

The purpose of this Informational Letter (INF) is to reiterate certain important information for child care providers necessary for them to continue operations during the current public health emergency.

Interim Guidance for Cleaning and Disinfection for Congregate Settings for COVID-19

The Interim Guidance for Cleaning and Disinfection directions are available as Word document for March 6, 2020 interim guidance and PDF document for March 6, 2020 interim guidance.

Guidance Regarding the Use of Cloth Face Coverings

April 8, 2020

New York State Department of Health (NYSDOH) continues to study and respond to the spread and effects of the SARS-CoV-2 virus, which causes the COVID-19 disease.

Memo: Use of N95 Masks

Guidance: Use of N95 and Cloth Masks

20-OCFS-INF-08 - COVID-19 Guidance for Child Care Providers

March 19, 2020

The purpose of this Informational Letter (INF) is to reiterate certain important information for child care providers necessary for them to continue operations during the current public health emergency.

Download 20-OCFS-INF-08.

Download related forms:

Resources for Parents

Survey on Child Care Program Openings

The program openings survey will no longer be active after July 1, 2020. See above for information on the new enrollment survey.

OCFS is collecting information from licensed and registered child care providers to find out whether they have openings in their child care program, and if they have the capacity and desire to serve more children than their established capacity. Providers who have slots available in their program are asked to complete this survey every Wednesday. OCFS will share this information with stakeholders including the local child care resource and referral agencies to help connect parents in need of child care with available slots in their community.

Parent Need for Care Survey

The parent need for care survey will no longer be active after July 10, 2020.

If you are a parent or caregiver who needs child care, please complete this parent need for child care survey. Based on the information you provide about your job, employer, number of children, and financial need, OCFS may be able to help you find the child program you need. It may be a challenge to find child care due to COVID-19 related program closures, however the staff at OCFS are trying their best to support families to find the high quality child care that they need.

National Diaper Bank for Parents to Access Diapers During this Challenging Time

If you or someone you know needs diapers, there may be assistance in your community.

To find out if an agency in your area provides diaper assistance to families in need, please call 2-1-1 on your phone or search online at 2-1-1.org. Specialist are available 24/7 to help identify local resources that may be able to help provide diapers and other basic necessities.

For more information wisit the National Diaper Bank.

Webinars

New Webinar Video Available

Child Care Providers and Federal Assistance: Small Business Administration Loans and Loan Forgiveness

Tom Copeland’s Small Business Administration Opportunities and Economic Relief for Child Care Providers webinar recorded on April 9, 2020 is available for viewing.

Go to the video of the webinar.

Child Care News

Department of Health and Office of Children and Family Services Issue Emergency Regulations to Strengthen Medical Exemption Process for School Vaccinations Emergency Regulations will Prevent Medical Exemptions from Being Used for Non-Medical Purposes.
New York State Office of Children and Family Services to Donate 22,000 Pack ‘n Play Cribs to Child Care Providers to Promote Safe Sleep for Babies Legally-exempt, family child care, and group family child care programs across New York State are each eligible for one crib. The safe sleep Pack ‘n Plays are being given free of charge.

Comprehensive Background Clearance Information

New Emergency Regulations

OCFS issued new emergency regulations that make changes to the rules for comprehensive background checks to ease the burden on programs and parents. These new regulations went into effect on February 7, 2020. You can find them here: ocfs.ny.gov/main/legal/Regulatory/er/.

Policy Directives

Frequently Asked Questions - Update February 11, 2020

QUALITYstarsNY

Quality Stars

QUALITYstarsNY is New York State's quality rating and improvement system. It is a voluntary program to rate, improve and communicate levels of quality in all regulated early care and learning programs. Read more about the important QUALITYstarsNY initiative.

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