Office of Children and Family Services

Adult Protective Services

How You Can Help

To report adult abuse, call (within New York State only): 1-844-697-3505 between 8:30 a.m. and 8 p.m. or contact the local, county social services department’s Adult Protective Service bureau.

The following is a list of Do's and Don'ts for family and community members related to the prevention of adult abuse:


  • Maintain close ties with impaired friends and relatives
  • Find sources of help and use them
  • Examine closely your ability to provide long-term, in-home care
  • Explore alternative sources of care
  • Develop new ways to provide assistance to care giving families
  • Ask community groups to become involved in service programs
  • Publicize available support services and professionals
  • Provide training for community "gatekeepers" and service providers
  • Recognize that many forms of abuse and mistreatments are crimes
  • Contact your local county department of social services if you suspect adult abuse in your family or community


  • Offer personal home care unless you thoroughly understand and can meet the demands, responsibilities, and costs involved
  • Ignore your limitations and overextend yourself when caring for an impaired adult
  • Expect family problems to disappear once the impaired adult moves into the home
  • Hamper the impaired adult's independence
  • Intrude unnecessarily on the impaired adult's privacy
  • Ignore signs of abuse in the community because you aren't related to the suspected victim
  • Neglect reporting suspected abuse for fear of financial or legal responsibility