You are on this page: Contact The Office of the Ombudsman
Whether you are a youth in placement, a youth’s attorney or law guardian, or a parent, you can reach out to OOTO in several ways. If you are not a youth in placement, make sure to include information about where and how to reach you.
Call the OOTO Helpline: 1-888-219-9818
- Weekdays
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OOTO’s office hours are from 8:30 a.m. to 5 p.m., Monday through Friday. An ombudsman can address most of your issues then.
- Weeknights and Weekends
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An ombudsman is always on call. If you call the Helpline after 5 p.m. or on weekends,
- Press 1 to leave a message for OOTO;
- Press 2 if your call is about police contact.
Email OOTO
Email OOTO at myallies@ocfs.ny.gov.
Use the Ombudsman Contact Form to submit a complaint by email or post. It will help you organize the information you should provide with a complaint.
Send a letter
Send a letter to:
OCFS Office of the Ombudsman
52 Washington Street, 230N
Rensselaer, NY 12144