Office of Children and Family Services

Picture of youth


Contact The Office of the Ombudsman (Español)

Office of the Ombudsman: 1-888-219-9818

If you have a concern about an OCFS facility placement reach out to the Ombudsman when he/she makes a facility visit.

By calling:

By sending a letter to:
Office of the Ombudsman
52 Washington Street
Rensselaer, NY 12144

By e-mailing: or use the on-line form below:

Email Form On-line complaint form

New York State Office of Children & Family Services
Capital View Office Park
52 Washington Street
Rensselaer, New York 12144

To report child abuse and neglect, call:

For information on the Abandoned Infant Protection Act, call:
1-866-505-SAFE (7233)

For child care, foster care, and adoption information, call:
1-800-345-KIDS (5437)

For information about services for the blind, call:
1-866-871-6000 TDD

Adobe PDF Pub. 4764 Also available in Spanish

If you have questions or concerns that OCFS might be able to help you with, but are unrelated to a youth in placement with OCFS, here is a link that may be of use to you:

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