Call Center Representative 1

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Call Center Representative 1 Opportunities

Work at the Human Services Call Center


Assigned to the OCFS' Human Services Call Center and work within clearly defined guidelines, functioning as the first line staff who responds to verbal, written and electronic inquiries from customers. Duties include but are not limited to: Responding to customer inquiries; Providing information about agencies' programs and services in-person or by telephone; Explaining and interpreting information by telephone to applicants, clients, and other customers; Interviewing applicants, claimants, and persons who request services, to obtain the information needed to complete forms, records, or other documents; Contacting other OCFS staff, staff in other State agencies and individuals who work in the private sector to gather information to respond to inquiries, resolve complaints and process requests from clients, applicants and other parties; Contacting clients, applicants and other persons to schedule interviews and hearings and appointments for other reasons; Drafting correspondence in reply to in-per and telephone requests from clients, applicants and other persons; Completing Call Center forms to obtain correct answers, gather information, take reports, and process inquiries; Operating office equipment as necessary to complete assigned tasks. Such equipment may include computers, printers, scanners, photocopiers, and calculators; and typing correspondence, records and other documents in draft and/or final form.

Minimum Qualifications

To qualify for this position, you must meet the following requirements:

Background Investigation/Justice Center Review

Prospective appointees will be