Office of Children and Family Services

Division of Child Care Services

Toll-Free Complaint Line (Español)

The State Office of Children and Family Services maintains a toll-free complaint line for complaints about day care programs. Call this number during normal working hours and a staff person will take the information.

The Office is empowered to investigate any possible violation of child care regulations. If you think a person or program is operating without the proper license or registration certificate, this is also a basis for making a complaint. Your complaint will be investigated, and if it is substantiated, staff will work with the provider to correct any violations.

If you wish to make a complaint, call:

(800) 732-5207

In New York City, you can also call the city Department of Health at:


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Important Numbers

In NYS (toll-free):
(800) 732-5207

311 or (800) 732-5207

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