Office of Children and Family Services

Division of Child Care Services


In recognition of National Preparedness Month, the New York State Office of Children and Family Services encourages all child care providers to review their program’s emergency plan.

All licensed and registered programs are required to have lockdown and shelter-in-place procedures, primary and secondary evacuation sites, and ways of communicating and reuniting with families.

If phone lines are jammed, consider using text messaging or social media as a backup means of reaching parents and caregivers. Programs should also remember that notification to OCFS is required once a program has the emergency situation under control.

Providers should also consider the needs of their own families and staff during an emergency. You may want to think about adding an employee assistance program to your plan.

Preparedness month is a great time to remind families of their role in the preparedness process. This can include sharing information about your child care program’s plan, providing information on how they can develop their own family plan, and how to find support and resources in your local community.

There are many resources available to help your program and the families you serve. They include New York State Aware Prepare, the New York State Citizen Preparedness Corps, and NY-Alert, the state’s all-hazards alert and notification system for the general public.

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Important Numbers

  • Child Care, Foster Care and Adoption:
    1-800-345-KIDS (5437)
  • Child Care Complaint Line:
    311 or 646-632-6101 NYC