211 Service in New York State

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You are on this page: 211 Service in New York State

Updated: March 2022

Contact Centers and Websites

211 is an information and referral service that is open 24 hours a day, 7 days a week, 365 days a year. It is the simplest way for New Yorkers to get the assistance they need to connect to important services. 211 contact centers are staffed by nationally certified call specialists who can assist those seeking help from community resources. These specialists use a database of verified resources. For most of the state 211 contact centers can be reached by simply dialing that three-digit number. 211 also has toll-free numbers for areas where three-digit dial connection is unavailable. In New York City the three-digit number for information and referral is 311. Those seeking assistance can also be connected to community resources by accessing 211 New York’s website at 211nys.org.

New York City: 311 serves the county of Bronx, Kings, New York, Queens and Richmond.

Long Island: 211 serves the counties of Nassau and Suffolk.

Hudson Valley: 211 serves the counties of Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester.

Capital Region (Northeast): 211 serves the counties of Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington.

Adirondacks: 211 serves the counties of Essex, Franklin and Clinton.

Central New York: 211 serves the counties of Onondaga, Oswego, Lewis, Jefferson and St. Lawrence.

Mid-York (Mohawk Valley): 211 serves the counties of Oneida, Madison and Herkimer.

Susquehanna River Region: 211 serves the counties of Tioga, Broome, Chenango, Otsego and Delaware.

Finger Lakes: 211 serves the counties of Monroe, Wayne, Livingston, Ontario, Seneca and Cayuga.

211 helpline: Serving the counties of Allegany, Steuben, Chemung, Schuyler and Yates.

211 Tompkins/Cortland: Serving the counties of Tompkins and Cortland.

Western New York: 211 serves the counties of Chautauqua, Cattaraugus, Erie, Genesee, Niagara, Orleans and Wyoming.