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Contents
Voluntary Agency Security Administrator’s Guide: Account Creation and Management
The creation and management of CONNECTIONS user accounts is a multistep process that requires a voluntary agency administrator to access to two separate applications on two separate domains: the WebStar application on the HSEN domain and the ARS application on the SVC domain. Because these applications can only be accessed from the NYS network, the administrator must also have SSL-VPN permission and an RSA token.
This guide outlines the steps needed to apply for each of these accounts and permissions, illustrates basic navigational tasks within both WebStar and ARS and contains a troubleshooting section for resolving problems accessing the state network, WebStar and ARS from non-state owned equipment.
- Voluntary Agency Security Administrator’s Guide: Account Creation and Management
- Requesting New User Accounts in ITSM
- Password Self-Service Portal: password.ny.gov
- OCFS 4827 - SSL-VPN Request form
- OCFS Remote Access Help page
- ITS RSA Token Self Service Console: mytoken.ny.gov
-
Active Directory Admin Request Form (being updated)
Please contact your CONNECTIONS Implementation Specialist for assistance: Regional Implementation Staff Contact List - NYS VPN Access site: nysra.ny.gov/svc
Office 365 Migration: Helpful Documentation
- Custom Recipients in Webstart Office 365 (NewStar)
- Office 365 Administration Guide for Agencies
- Office 365 Frequently Asked Questions
- Office 365 - Outlook Setup Instructions and Basic Troubleshooting - January 15, 2014
- Office 365 - Outlook Web Access Quick Reference
- Outlook 2010 - Quick Reference Card
- Outlook 2013 - Quick Reference Card
- Setting up Exchange ActiveSync on iPhone/iPad
- Quick Start Guide - Webstar Office 365
Citrix Information 2013
- Citrix Server Upgrade: User Guide - October 2013
- Citrix Application Refresh Instructions - October 2013
- Citrix Desktop Upgrade Guide - October 2013
- Citrix Client (PN Agent) Upgrade: For SSL VPN Users - March 13, 2013
- Citrix Client (PN Agent) Upgrade: For OneNet Users - March 13, 2013
- Citrix Client (PN Agent) Upgrade: New Using Instructions - March 2013<
- Citrix Receiver 3.3 Troubleshooting Guide - March 7, 2013
- Citrix HDX Engine Troubleshooting - March 8, 2013
- Citrix Desktop Upgrade Guide - April 11, 2013
- Instructions for Installing the Citrix PN Agent Upgrade from the OCFS SharePoint
- Instructions for Installing the PNAgent from the Autorun CD
- Selecting Screen Size in Citrix 4.0
- Selecting Screen Size in Citrix 4.0 for SSL/VPN or Web Interface Users
OFT Customer Relations Memos
- 08-ISO-01 Information Security and Risk Management Biometric Authentication Bulletin
- New Statewide DNS Platform notification and Instructions
Installing a Default Printer
Equipment Change Forms
Please use the forms below whenever a change involving CONNECTIONS equipment is planned.
- OCFS-4818 Other Request Form
- OCFS-4819 CONNECTIONS Equipment Return Form
- OCFS-4820 CONNECTIONS Moving Form
System/Network Archive Page
Older information has been moved to the archive page.
The archive page contains information related to the operation of the system/network.