Step-by-Step Guides

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Resource/Reference Guides

Please note: If you receive an error message when attempting to open the Resource and Reference Guides listed below click the 'Refresh' button on the toolbar and then click on the Resource Guide you wish to open.

Step by Step Guides

Please note that all Step-by-Step Guides are no longer up to date and may not reflect changes to the CONNECTIONS application or current business process that have been made since the publication dates noted for each Guide. Nevertheless, they do contain information which some users may find useful. Job Aids/Tip Sheets reflect changes made to various parts of the CONNECTIONS application since the publication of the Step by Step Guides.

CONNECTIONS Case Management Step by Step Guide

Please note that the version of the Step by Step Guide posted below is printable by select pages by clicking on the Print Icon on the toolbar and selecting on the Print screen, Print Range; clicking on "pages from" and selecting only those pages that they want to print.

For CPS Workers

For FAD Workers

For All Workers