Office of Children and Family Services

Adoption Services

Post Adoption Help for Families

Crisis Links/Hotline Numbers

The Office of Children and Family Services is committed to identifying connections to the services most frequently sought by adoptive families in need of support. The contact listings are intended to cover the broadest range of needs. Please be aware of how the response feels to you; if something does not appear to be meeting your family's needs, try a different provider or even a different direction.

If you or someone you know is currently in immediate danger of being harmed, we urge you to call 911 now.

  • 2-1-1
  • 3-1-1 (New York City only)
  • NYC Well:
    1-888-692-9355 (1-888-NYC-WELL) Press 2 for English; 3 for Spanish; 4 for Asian.
    1-212-982-5284 CALL 711 (Relay Service for Deaf/Hard of Hearing) (TTY)
  • National Youth Crisis Hotline (Hopeline): 1-800-442-HOPE (4673)
  • Boys Town Suicide and Crisis Line: 1-800-448-3000  or 1-800-448-1833 (TDD)
  • National Runaway Switchboard:1-800-RUNAWAY 1-800-786-2929 TEXT 66008
  • Advocates for Children (Education)  Helpline: 1-866-427-6033 (New York City only, Monday-Thursday)

Resources/Information Web Sites

Services for Children and Families

OCFS and your local department of social services are available to support and assist adoptive families. Please consider contacting your local department of social services, as well as, the other agencies listed here to help identify needed services, direct you to community resources and other adoptive parents, or just to provide a listening ear.

TANF Post Adoption Funding

Governor Cuomo Announces $1.57 Million For Post-Adoption Services

New York Council on Adoptable Children (Area served - NYC)

Program Contact:
Joann Buttaro
333 W 39th Street, 2nd Floor
New York, NY 10018
212-475-0222

Regional Permanency Resource Centers (PRCs)

PRCs work to:

  • prevent post-adoptive and post-guardianship dissolutions/disruptions,
  • provide assistance to families so that children may be cared for in their own homes with their adoptive parent(s) or legal guardian(s),
  • strengthen post-adoptive and post-guardianship families, and
  • avoid foster care or other out-of-home placements.

PRCs serve post-adoptive families and post-guardianship families. Post-adoptive families are families who have finalized the adoption of their child. They include any adoptive family member, whether the adoption was an agency (public or authorized voluntary agency) adoption; a private placement adoption; or an international adoption. Post-guardianship families include families with legal guardianship of the child and an approved KinGAP agreement or families with legal guardianship without a KinGAP agreement.

Abbott House

Program Contact: Catharine Raffaele, craffaele@abbotthouse.net
100 Commerce Drive, Suite 101
New Windsor, NY 12553
(914) 740-6225

Serving Dutchess, Sullivan, Ulster, and Westchester counties

Adoptive and Foster Family Coalition of New York
Adoptive and Guardianship Assistance Program for Everyone (AGAPE Southern Tier Finger Lakes)

Program Contact: Renee Hettich, renee@affcny.org
950 Danby Road Suite 318
Ithaca, NY 14850
(607) 272-0034
(888) 354-1342

Serving Broome, Chemung, Schuyler, and Tompkins counties

Adoptive and Foster Family Coalition of New York
Adoptive and Guardianship Assistance Program for Everyone (AGAPE Hudson Valley)

Program Contact: Sharon Williams, sharon@affcny.org
108 Main Street, Suite 5
New Paltz, NY 12561
(845) 679-9900
(888) 354-1342

Serving Columbia, Delaware, Dutchess, Greene, Orange, Putnam, Rockland, Sullivan, and Ulster counties

Adoptive and Foster Family Coalition of New York
Adoptive and Guardianship Assistance Program for Everyone (AGAPE Central NY)

Program Contact: Renee Hettich, renee@affcny.org
950 Danby Road Suite 318
Ithaca, NY 14850
(607) 272-0034
(888) 354-1342

Serving Cayuga, Chenango, Cortland, and Madison counties

Adoptive and Foster Family Coalition of New York
Adoptive and Guardianship Assistance Program for Everyone (AGAPE Long Island)

Program Contact: Patrick O'Brien pat@affcny.org
21 Greene Avenue
Amityville, NY 11701
(631) 598-1983
(888) 354-1342

Serving Nassau, Putnam, Rockland, and Suffolk counties

Catholic Charities Diocese of Rochester
DBA Catholic Charities of the Finger Lakes

Program Contact: Ellen Wayne ellen.wayne@dor.org
94 Exchange Street
Geneva, NY 14456
(315) 789-2686

Serving Ontario, Orleans, Seneca, Wayne, and Yates counties

Child Care Coordinating Council of the North Country

Program Contact: Jamie Basiliere jamie@primelink1.net
PO Box 2640
194 US Oval
Plattsburgh, NY 12901
(518) 561-4999

Serving Clinton, Essex, Franklin (includes St. Regis Mohawk Indian Reservation), Hamilton, and St. Lawrence counties

Children's Home of Jefferson County

Program Contact: Karen Richmond Krichmond@nnychildrenshome.com
PO Box 6550
1704 State Street
Watertown, NY 13601
(315) 788-7430

Serving Franklin (includes St. Regis Mohawk Indian Reservation), Jefferson, Lewis, Oswego, and St. Lawrence counties

G.A. (Gustavus Adolphus) Family Services, Inc.

Program Contacts:
Karl Wiggins, karlw@lutheran-jamestown.org
Erika Garcia, egarcia@lutheran-jamestown.org
200 Gustavus Avenue
Jamestown, NY 14701
(716) 665-2116

Serving Cattaraugus, Chautauqua, Erie, Niagara, and Wyoming counties

Hillside Children's Center - Binghamton

Program Contact: Giles Sieburg, gsieburg@hillside.com
840 Upper Front Street
Binghamton, NY 13905
(607)722-2507

Serving Alleghany, Broome, Chemung, Onondaga, Steuben, and Tioga counties

Hillside Children's Center - Rochester

Program Contact: Tess Mahnken-Weatherspoon tmahnken@hillside.com
1 Mustard Street
Rochester, NY 14609
(585) 654-1463

Serving Genesee, Livingston, Monroe, and Wyoming counties

New Alternatives for Children, Inc.

Program Contact: Patricia Bryant-Reid pbreid@nackidscan.org
37 West 26th St, 6th Floor
New York, NY 10010

Serving the five boroughs of New York City

New York Council on Adoptable Children

Program Contacts:
Delia Caban dcaban@coac.org
Joann Buttaro jbuttaro@coac.org
333 W 39th St, 2nd Floor
New York, NY 10018
(212) 475-0222

Serving the five boroughs of New York City

Parsons Child and Family Center

Program Contact: Kate Schofield kate.schofield@northernrivers.org
60 Academy Road
Albany, NY 12208
(518) 426-2600

Serving Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Warren, and Washington counties

The Family Center, Inc.

Program Contact: Marya Gilborn mgilborn@thefamilycenter.org
493 Nostrand Ave
Brooklyn, NY 11216
(718) 230-1379

Serving the five boroughs of New York City

The Neighborhood Center

Program Contact: Patrice VanNortwick
624 Elizabeth Street, Utica, NY 13501
(315) 272-2615

Serving: Oneida, Herkimer, Otsego, and Schoharie counties