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DIVISION OF JUVENILE JUSTICE AND OPPORTUNITIES FOR YOUTH
The Division of Juvenile Justice and Opportunities for Youth (DJJOY) is directed by a Deputy Commissioner and assisted by three Associate Commissioners. There is an Associate Commissioner for Community Partnerships, an Associate Commissioner for Facilities Management, and an Associate Commissioner for Youth Programs and Services.
DJJOY is responsible for supervision and treatment of court placed youth, from intake to facility programming and community service provision. DJJOY supports and monitors facility-based operations and programs, as well as detention, community services and a range of community-based programs.
DJJOY is directly responsible for the operation, supervision and management of 14 residential facilities which includes one reception center and treatment program services provided within the facilities and Community Multi Service Office (CMSO) programs.
DJJOY has 12 Community Multi-Services Offices, 4 Satellite Offices and 1 Evening Reporting Center (ERC), statewide, that are responsible for the provision of services to youth and the family from day one of OCFS placement. CMSO staff provide support to the family while the youth is in residential placement and when the youth is released to community supervision, providing for a continuum of services. The CMSO’s also have responsibility for the supervision of Electronic Monitoring (EM) and the Evening Reporting Center. CMSO Case Managers also provide case management support to OCFS youth placed in voluntary agencies.
Bureau of Quality Assurance and Improvement (QAI)
This Bureau reviews and monitors the quality of the DJJOY system; with current concentration on the four facilities under the DOJ Settlement Agreement. QAI conducts comprehensive program reviews for these facilities every six months. These reviews consist of the QAI Team utilizing quantitative data compiled from JJIS, ARTS, RIR, and other systems available; onsite reviews of a sample of incidents and the documentation thereof; onsite reviews of youth records; onsite interviews of youth and staff; onsite review of activities, groups, team meetings, and other occurrences in the daily operations of our facilities. These reviews are then reduced to a report that serves as a guide for facilities and home office to develop action plans that drive performance improvement. QAI is not limited to only working with the four facilities under the DOJ Settlement Agreement. QAI provides quantitative data to all of the facilities on a monthly basis to assist in the management of the systems and analyze trends to provide a means for informed decision making at all levels. QAI also provides technical assistance to facilities and other bureaus in developing standards and review tools. QAI currently has staff in Home Office, Syracuse Regional Office, and in NYC.
Bureau of Management & Program Support
This Bureau contributes to positive outcomes for youth by providing technical assistance and support to DJJOY Home Office Executive staff and to DJJOY facilities and programs. This is accomplished via assisting in the planning, development and roll out
of DJJOY initiatives and special projects as well as the provision of a wide range of program support and monitoring functions. Monitoring and support functions include, but are not limited to, labor relations, reportable incidents, child abuse allegations/investigations, physical restraints, room confinement, policy review and development, staffing/personnel, oversight of the DJJOY vehicle fleet, and administrative support.
OFFICE OF COMMUNITY PARTNERSHIPS
Under the direction of an Associate Commissioner, the office provides support and monitoring services to Community Multi services programs, Detention Services, Intake and Court Liaison Services, and Evidence-based Community Initiatives (EbCI) programs.
Bureau of Community Services
Community Multi-Services Offices (CMSO), located statewide, include the Community Service Team (CST) Case Managers, Intake workers , other service providers who work closely with the CST, and the Case Managers who provide case management support to OCFS youth placed in voluntary agencies. The focus of the Community Service Team is to provide services to the youth and their family from "day 1" of youth's placement with OCFS, while in residential placement, and upon youth's return to community supervision. A regionally located CST provides case management, supervision and counseling programs for all OCFS placed youth. They provide support and assist in identifying and accessing services for families and youth in numerous programmatic areas including education, school placement, jobs, mental health and substance abuse counseling and recreational programs. Through the utilization of the Electronic Monitoring Program (EM), the CST is able maintain a high level of youth supervision and support as youth make the transition to their communities from residential placement. The Evening Reporting Center (ERC) provides afternoon, evening and weekend on-site supervision and services to youth in their home community. Participants must attend school or work as a condition of participation.
Bureau of Classification and Movement
This Bureau is responsible for oversight of the operation and functions related to intake, classification and movement of OCFS placed youth and youth re-placed with voluntary agencies; manages the Juvenile Justice Information System (JJIS), Juvenile Contact System (JCS) - transactions and data management), manages the Interstate Compact for Juveniles , provides for interstate community supervision for out of state youth and the return of runaway youth, and the Central Communications Unit (CCU) which centrally manages youth warrants and the Reportable Incident (RIR) System. The Bureau also oversees the Centralized Client Classification System (CCCS), which monitors, reviews and expedites all routine and emergency movement from facilities, as well as all release and transfer decisions concerning youth in care. The Statewide Youth Transportation System (SYTS), with 5 regional hubs across the state, facilitates the operation of the temporary holdover units at the facilities for youth in transport status.
Detention Services Unit: This unit is responsible for certification and monitoring of the 41 Detention programs (8 secure detention facilities and 33 non-secure detention facilities) within the State of New York according to NYS Detention regulations. These programs provide care and maintain custody of youth ages 8 through 18 during the court process including pre adjudication and disposition by family and/or criminal courts. Detention Services staff review applications for initial and re-certification of detention programs, conduct regular and consistent on-site monitoring visits, provide guidance to detention programs and work with local social services districts to provide technical assistance regarding claim submission and processing. The bureau also works with jurisdictions and detention sites to implement the practices of the Juvenile Detention Alternative Initiative (JDAI).
Statistics and Survey Unit: collects and processes data at intake that is used to determine a youth's risk level and program needs.
Intake and Court Liaison Services: Intake workers collect placement and background documents, interview the youth in detention and conduct a home visit with the family, communicate with the Court and manage the overall process of admitting youth into OCFS custody. They are located across the state in Buffalo, Rochester, Syracuse, Albany, Mid-Hudson, Long Island and New York City.
Evidence Based Community Initiative (EBCI) Program Services: The EbCI portfolio provides a comprehensive and integrated set of community-based programs designed to reduce the rate of recidivism of juvenile delinquents reentering the community from residential care; it includes a number of evidence-based programs that provide intensive intervention with youth and their families in the community, and also includes a program for youth who are returned to residential care due to new arrests or rule violations, and a cognitive restructuring program. All EbCI programs operate in collaboration with the Community Multi-Services Offices and staff.
OFFICE OF FACILITIES MANAGEMENT
The Office of Facilities Management is responsible for providing residential programs supervision and treatment to youth placed in the agency’s custody and care by the family and criminal courts. This Office is overseen by the Associate Commissioner for Facilities Management, with three Facilities Managers to provide management support and oversight to all DJJOY operated facilities.
The Office of Facilities Management is responsible for the development, review and approval of the policies, procedures and practices that govern the operations of its residential programs. This process provides for consistency and appropriateness of policies that are in compliance with relevant standards and laws.
Residential programs range include non-secure, limited secure and secure facilities for Juvenile Delinquents and Juvenile Offenders. The DJJOY residential care system consists of 14 facilities which includes one reception center for both boys and girls. There are four secure facilities, five limited-secure facilities and four non-secure facilities. In conjunction with the Office of Program Services, Facilities Management provides the following services to youth in its care: discrete units for youth with mental health, substance abuse and sexual offender service needs; individual and group counseling, medical and dental services, education, vocational/employment, recreational and ministerial services. All facilities operate under the American Correctional Association (ACA) standards of best practice and quality services. All facilities have initiated Performance based Standards (PbS) - a system for agencies to identify, monitor and improve conditions of confinement and treatment through data collection, review and continuous improvement planning.
Accreditation Program: The facilities operated by Office of Facilities Management seek and maintain accreditation through the American Correctional Association. Accreditation, which is based on national standards of best practices, improves the quality of services provided and enhances programs through improved management, monitoring and oversight. Facilities are reviewed annually by internal auditors and every three years by auditors from the American Correctional Association (ACA) in accordance with national standards of best practices.
Security and Fire Safety: This function provides the implementation and ongoing operation of facility security and fire safety, monitors facility compliance with PESH/OSHA health and safety standards, compliance with NYS Codes, coordinates facility radio communication equipment, and provides technical assistance to facilities concerning ACA fire safety and security standards, to include the DJJOY emergency preparedness plans and security reviews of facilities.
Reception Center: Provides a structured, 14-day program for juvenile delinquents designed to assess youth service needs, determine the appropriate facility for placement and orient youth to facility rules and behavior expectations. The Reception Centers also provide youth with thorough medical, educational, psychological and mental health assessments to determine youth service needs and identify the appropriate facility for placement.
Secure Residential Facilities: provide the most controlled and restrictive of the residential programs operated by OCFS while providing intensive programming for youth requiring this type of environment. Secure facilities are located in non-urban areas with virtually all program services provided on-grounds. Access to and from secure facilities is strictly controlled. The facility is either a single building or a small cluster of buildings surrounded by security fencing and individual resident rooms are locked at night.
The majority of youth admitted to secure facilities are sentenced as juvenile offenders or juvenile offender/youthful offenders by the adult courts. Certain youth may be placed in secure facilities as juvenile delinquents, where the Family Court has
authorized secure placement within 60 days of custody admission or when the youth has been Fennered from a Limited-Secure facility for violent behavior. Services provided include education, employment training, recreation, counseling, medical and health services.
Limited Secure Residential Facilities: provide the most restrictive service setting for youth adjudicated as juvenile delinquents. Limited secure facilities may also be used for youth previously placed in secure facilities as a first step in their transition back to the community. Most limited secure facilities are located in rural areas, and virtually all services are provided on-grounds. Services provided include education, employment training, recreation, counseling, medical and mental health services.
Non-Secure Residential Facilities: provide a non-secure level of placement for youth adjudicated as juvenile delinquents and consists of a variety of urban and rural residential centers. Youth in non-secure residential centers require removal from the community but do not require the more restrictive setting or restraining hardware of a limited secure facility. Services provided include education, employment training, recreation, counseling, medical and mental health services.
OFFICE OF YOUTH PROGRAMS AND SERVICES
Under the direction of an Associate Commissioner, the Office of Youth Programs and Services provides technical support to Residential and Community Services programs.
Information and Technology Services: This department is responsible for the programmatic stewardship of information as it relates to technology. Ongoing technical support, planning and organization of information are provided to all of the DJJOY Bureaus. Operational support of the Juvenile Justice Information system (JJIS) is the primary function of this unit.
Bureau of Health Services: Under direction of a Medical Director, the Bureau of Health Services provides direction, leadership and support for facility programs to develop and maintain adequate medical, nursing, nutrition and dental services to meet
the needs of resident youth and staff. The Bureau also collaborates with other units in OCFS to provide technical assistance with regard to medical, nursing, and dental issues.
Bureau of Behavioral Health Services: The Bureau oversees the provision of mental health services in all residential and community based programs within the Division for Juvenile Justice and Opportunities for Youth (DJJOY). BBHS is committed to providing youth and families with treatment milieus in trauma informed environments with evidence based interventions that support the youth and her/his family's functioning. BBHS develops the agency's behavioral health policies and procedures which facilitate best mental health practices within DJJOY settings throughout New York State. The Bureau is responsible for the direct supervision and professional growth of all mental health clinicians within DJJOY including: psychiatrists, psychologists, social workers and psychiatric nurse practitioners. The Bureau further oversees three types of discrete units: Substance Abuse Treatment Units, Sexual Offenders Treatment Units and Mental Health Units (mental health units operate in partnership with the New York State Office of Mental Health). BBHS is responsible for building relationships with community based treatment agencies and for fostering an understanding by these agencies of the treatment needs of youth and families served by DJJOY. Developing such community partnerships assists in ensuring that youth and families have their treatment needs met beyond the youth's placement with OCFS/DJJOY. BBHS also supervises two Counseling Liaisons who provide coaching and support to residential Youth Counselors in effective case management skills and in facilitating psycho-educational and therapeutic groups.
Bureau of Education Services: The Bureau is responsible for the operation of school programs in OCFS facilities which include educational and vocational services to youth. Staff identify statewide service priorities and needs, plan education program systems and designs, coordinate the planning and design of career education program systems, develop recreation program models, coordinate provision of the Innervisions substance abuse prevention education program, recommend educational policies, and provide technical assistance and monitoring in the education area. The bureau also coordinates and assists with the re-entry of OCFS youth to their local education agency and acts as a liaison with State Education Department to monitor compliance with State regulations and laws.
Bureau of Ministerial Services: Ministerial Services coordinates chaplaincy efforts of agency staff, supported by local volunteers from major, recognized, religious denominations. Ministerial Services assures the availability of religious services to youth in facility programs.
Bureau for Youth in Transition Programs: The Bureau for Youth in Transition Programs (BYTP) is responsible for services and oversight functions dealing with vocational training and positive youth development activities for youth in DJJOY facilities. BYTP partners with the DJJOY Bureau of Education Services (BES) to develop workforce readiness and life skills programming. The Bureau provides support to Community Multi-Services Offices (CMSO) by developing partnerships with organizations in communities in order to connect youth for further skill development and support when they return home.
Bureau of Intervention, Coordination & Enhancement: The Bureau of Intervention, Coordination and Enhancement (BICE) was originally established to construct and manage the Sanctuary Project for DJJOY. While the Bureau continues to manage the administrative aspects of the Sanctuary Project, responsibilities of the bureau have been expanded to include collaboration surrounding the development and revision of Policies and practices for the Bureau of Behavioral Health Services. BICE directly supports the development and training of the New York Model, the integration of Dialectical Behavior Therapy, Trauma Informed Care and the Missouri Youth Services Model in DJJOY. In collaboration with the OCFS Bureau of Training, BICE is an integral member of the work group supporting the SUNY Professional Development Project Contract is a primary consultant surrounding the development of two on-line trainings for DJJOY Staff; Motivational Interviewing Techniques and the administration process for the Family Engagement and Assessment Tool. In Collaboration with the Bureau of Behavioral Health Services, BICE continues to work with OCFS Information Technology to develop a completely electronic Mental Health Record for DJJOY. BICE consults with DJJOY Bureau of Quality Assurance to assist in the development of auditing tools for mental health and case management services in DJJOY programs.
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