Office of Children and Family Services

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Office of the Ombudsman Pub. 4764

Adobe PDF Pub. 4764 Also available in Spanish

The goals of the Office of the Ombudsman are:

  • To be proactive, and not reactive.
  • To interact meaningfully with youth placed in the care of the New York State Office of Children and Family Services (OCFS).
  • To be effective advocates for our youth and make sure that they receive the services and care to which they are entitled.
  • To work collaboratively with others in order to remedy individual and systemic problems.
  • To keep the Commissioner informed.

The Ombudsman can help!

The New York State Office of Children and Family Services operates a residential care system designed to serve court-placed youth. Residents have certain basic rights that they do not lose just because they are in an OCFS residential facility. The Office of the Ombudsman is there to help protect those rights.

  • The Ombudsmen are attorneys who listen to concerns regarding the treatment of residents in OCFS facilities.
  • The Ombudsmen can help residents with their legal problems at OCFS, and will also try to assist residents with legal problems they may have in the community.
  • Residents should inform the Ombudsmen of problems they are having while in placement when the Ombudsmen conduct facility visits.
  • Residents and others may also write, e-mail or call the Office of the Ombudsman. Any calls made by a resident to the Office of the Ombudsman can be in private and do not count as part of the resident's weekly outgoing calls.

Office of the Ombudsman

Reach out to the Ombudsman:

When he/she makes a facility visit

By calling:

By sending a letter to:
Office of the Ombudsman
52 Washington Street
Rensselaer, NY 12144

By e-mailing:

New York State Office of Children & Family Services
Capital View Office Park
52 Washington Street
Rensselaer, New York 12144

Visit our website at:

To report child abuse and neglect, call:

For information on the Abandoned Infant Protection Act, call:
1-866-505-SAFE (7233)

For child care, foster care, and adoption information, call:
1-800-345-KIDS (5437)

For information about services for the blind, call:
1-866-871-6000 TDD

Pub. #4764 (Rev. 10/07)