Office of Children and Family Services

Important Product Safety Recalls

Lorex Recalls Video Baby Monitors Due to Burn Hazard posted 7/22/2016

Recall Summary
Name of product:
Video baby monitors

Hazard:
The video monitor’s batteries can overheat, swell and expand and cause the battery cover to open or come off. This can expose hot batteries, posing a burn hazard to consumers.

Remedy:
View Details Refund Consumer Contact:
Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lorextechnology.com and click on “Product Recalls” for more information.

Report an Incident Involving this Product
Recall Details
In conjunction with

Canada Flag
Units

About 26,000 (in addition, 8,000 were sold in Canada)
Description

This recall involves Lorex Care ‘N’ Share video baby monitors. The model numbers included in this recall are WL3520, WL4320 and WL3401. The model numbers are printed on the back panel of the monitor. The monitors were sold in bundles with cameras. The monitors contain a blue lithium polymer battery and measure about 4 inches tall by 5 inches wide. The monitors have a white plastic back and either a white or black border. “LOREX” or “The Lorex Baby” is printed below the monitor screen.
Incidents/Injuries

The firm has received 488 reports of batteries overheating and expanding; about 140 reports involved the swelling of the battery pack, causing its plastic casing to open or come off. No injuries have been reported.
Remedy

Consumers should immediately stop using the recalled monitors and contact Lorex to receive a full refund.
Sold at

Babies “R” Us, B&H, Best Buy, Target, The Home Depot, Walmart and online at www.amazon.com and www.lorextechnology.com from May 2013 through April 2016. The video baby monitors were sold in bundles for between $60 and $140.
Importer(s)

FLIR Commercial Systems Inc., of Goleta, Calif.
Distributor(s)

Lorex Technology Inc., of, Canada
Manufactured in

China

 

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