Office of Children and Family Services

Division of Child Care Services

IMPORTANT INFORMATION ABOUT REFUNDS TO NON-UNION CHILD CARE PROVIDERS OUTSIDE OF NEW YORK CITY

Beginning in 2012, CSEA union dues and mandatory Fair Share payments were deducted from the child care subsidy checks issued by local social services districts to all providers of family day care, group family day care, legally exempt in home providers and legally exempt family child care providers outside of New York City. These deductions were then transmitted to VOICE/CSEA, the union designated to represent these providers. In 2015, these deductions were stopped for non-members. At the beginning of 2016, due to a computer technical problem, deductions were taken in error from some providers who are not CSEA members. VOICE/CSEA and OCFS are actively working together to correct this technical issue and to see that all deductions taken in error will be refunded by VOICE/CSEA to the parties affected as soon as possible.  Please contact VOICE/CSEA directly to claim a refund.

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Important Numbers

  • Child Care, Foster Care and Adoption:
    1-800-345-KIDS (5437)
  • Child Care Complaint Line:
    1-800-732-5207
    311 or 646-632-6101 NYC