Office of Children and Family Services

Help Pages: Accessibility

Notice of Reasonable Accommodation

Accessibility Statement

If you have a disability, English is not your primary language, or the format of any part of our website(s) or web based applications owned by OCFS interferes with your ability to access any of the information on our site, please email OCFS at info@ocfs.ny.gov or call (518) 473-7793.

OCFS will refer your request to the appropriate staff, and if feasible, we will provide you with an accommodation or alternate format of the requested material. To enable us to respond in a manner that will be of most help to you, please indicate the nature of the accessibility problem, your preferred format (i.e., ASCII electronic format, large print, translation services, etc.), the web address of the requested material, and your full contact information so we can reach you if questions arise while fulfilling your request.

Declaración de Accesibilidad

Si usted tiene alguna incapacidad, el inglés no es su idioma materno, o el formato de cualquier parte de nuestro portal interfiere con su habilidad de obtener acceso a cualquier información que aparece en el mismo, por favor contáctenos electrónicamente escribiendo a info@ocfs.ny.gov, o llámenos por teléfono al (518) 473-7793.

OCFS referirá su solicitud al personal apropiado, y haremos todo lo posible para proveerle la versión o alternativa necesaria para satisfacer su solicitud. Para ayudarnos a servirle, por favor indique la naturaleza del problema de acceso, el formato preferido (por ejemplo, formato electrónico ASCII, versión impresa en letras grandes, servicios de traducción, etc.), la dirección en la Red o página Web donde aparece el material requerido y su información completa de contacto para poderle llamar o escribir si tenemos alguna pregunta con respecto a su solicitud.

Notice Under the Americans with Disabilities Act

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), OCFS will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: OCFS does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: OCFS will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in OCFS programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: OCFS will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy its programs, services, and activities. For example, individuals with service animals are welcomed in OCFS offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of OCFS, should contact ADA Coordinator Amelia Barbadoro, in the Office of Equal Opportunity and Diversity Development, as soon as possible, but no later than 48 hours before the scheduled event.

The ADA does not require OCFS to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of OCFS is not accessible to persons with disabilities should be directed to ADA Coordinator Amelia Barbadoro.

Contact Information:
EODD Director / ADA Coordinator Amelia Barbadoro
The Office of Equal Opportunity and Diversity Development
52 Washington Street, Room 237N
Rensselaer, NY 12144
Phone: 518-474-3715
Email: eodd@ocfs.ny.gov

OCFS will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Grievance Procedure under the Americans with Disabilities Act

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by OCFS. This agency has adopted the governor’s discrimination prevention policies as set forth in the New York State Equal Employment Opportunity Handbook for Employees of New York State Agencies.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Amelia Barbadoro
ADA Coordinator/EODD Director
52 Washington Street
Rensselaer, NY

Within 15 calendar days after receipt of the complaint, the ADA coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain OCFS’s position and offer options for substantive resolution of the complaint.

If the response by the ADA coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the OCFS deputy commissioner or her designee.

Within 15 calendar days after receipt of the appeal, the OCFS deputy commissioner or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the OCFS deputy commissioner or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA coordinator or her designee, appeals to the OCFS deputy commissioner or her designee, and responses from these two offices will be retained by OCFS for at least three years.

Accessibility Policies and Forms

OCFS Policy 2154.00 - Reasonable Accommodation of a Disability

OCFS-2154a - Application to Request a Reasonable Accommodation of a Disablility

OCFS-4486 - Employee/Applicant Complaint Form

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