Office of Children and Family Services

Subsidy Payments

How to Receive Adoption Subsidy Payments (En Español)

The New York State Office of Children and Family Services and Local Departments of Social Services issue adoption benefits electronically via direct deposit or a nationally branded debit card.


What's New

By early May 2016, your current JPMorgan Chase Visa debit card will be replaced with a KeyBank MasterCard (shown below):

your current JPMorgan Chase Visa debit card will be replaced with a KeyBank MasterCard

  • The Office of Children and Family Services will send you a notice with details of this change by the beginning of February 2016 and again in March 2016. KeyBank will mail your KeyBank MasterCard Debit Card to you by early May 2016.
  • If you have moved and have not provided your Local Department of Social Services with your new mailing address, please contact them. They need to update your mailing address so that your KeyBank MasterCard is mailed to your correct address.
  • Any balance on your JPMorgan Chase Visa debit card will not transfer to your KeyBank MasterCard. Use your JPMorgan Chase Visa debit card until you have exhausted all funds on that card. There is no deadline to spend unused funds on your JPMorgan Chase Visa debit card; however, no additional funds will be credited to your JPMorgan Chase Visa debit card after April 20, 2016. Your adoption subsidy funds will be on your KeyBank MasterCard starting with the May 2016 payment.
  • If you have any automatic payments set up to draw off your JPMorgan Chase Visa debit card you will need to cancel those payments as funds will not post to your JPMorgan Chase Visa debit card after April 20, 2016.

Instructions for logging into and navigating the NYEPAY website

Log into NYEPAY here to make your payment selection and view your monthly remittance statement. You can also manage your account and change your banking information as necessary.


Option #1: DIRECT DEPOSIT:

Already have a bank account?

Have benefits deposited into your existing checking account for immediate access. Click here to be taken directly to the NYEPAY website where you can set up your account.

OCFS-4744 Direct Deposit Authorization Form Enrollment-Cancellation - Autorizacion para Deposito Directo Incripcion-Cancelacion.pdf

Option #2: DEBIT CARD:

your current JPMorgan Chase Visa debit card will be replaced with a KeyBank MasterCard

Payments to your JPMorgan Chase Visa debit card will end as of April 20, 2016

Any balance on your JPMorgan Chase Visa debit card will not transfer to your KeyBank MasterCard. Please continue to use your JPMorgan Chase Visa debit card until you have exhausted all funds on that card.

Use your card everywhere VISA® debit cards are accepted – in stores, online, to pay bills, ATMs or banks.

You can check your card balance at any time for free by calling the number on the back of your card (1-866-742-7506) or visiting the Chase account website: www.myaccount.chase.com

The Chase Debit Card is free, but fees and surcharges may apply to certain transactions and services. Make sure you read the information that comes with your card and keep this information in a safe place.

Any automatic payments set up on your current JPMorgan Chase Visa debit card will need to be ended as funds will not post to your JPMorgan Chase Visa debit card after April 20, 2016.

Payments to your KeyBank MasterCard will begin as of April 22, 2016

The KeyBank MasterCard offers more ways to access and manage your funds without incurring a fee. The KeyBank MasterCard offers:

Use your card everywhere MasterCard® debit cards are accepted – in stores, online, to pay bills, ATMs or banks.

No charge for ATM withdrawals at KeyBank, First Niagara and Allpoint ATMs.

Free Point of Sale purchases, with the cashback option (at participating retailers) for PIN based transactions

Unlimited teller withdrawals at any MasterCard member bank (including all KeyBank and First Niagara locations)

No charge to transfer funds online to a personal checking or savings account

No charge to contact KeyBank Customer Support via their toll free number (866-295-2955) and online cardholder website (www.key2benefits.com)

For More information on the KeyBank MasterCard visit their web site at: https://www.key2benefits.com/NYSOCFS



For inquiries please call OCFS Electronic Payment Call Center@ 1-877-437-7855 or email us at ocfs.sm.electronic.payments@ocfs.ny.gov

Frequently Asked Questions

To register for direct deposit or debit card, or to review your remittance advice statement, click here.

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